Refund Policy
Last Updated: September 1, 2026
At Rapparappa, we aim to provide customers with a reliable and transparent shopping experience. If an eligible order is cancelled, rejected, returned or otherwise qualifies for a refund, Rapparappa will process the refund in accordance with this policy and applicable law.
1. When Can a Refund Be Issued?
A refund may be considered in situations including:
- An order was successfully paid for but could not be fulfilled.
- A vendor cancels an order because the required product is unavailable.
- An incorrect, damaged or materially defective product is delivered, where the product is eligible for return or refund.
- The order is not delivered due to a failure attributable to the vendor or delivery process, subject to verification.
- A duplicate payment has been successfully charged for the same order.
- A refund is required under applicable law or an approved customer support resolution.
2. Product-Specific Refunds
Certain products may be non-returnable or subject to special refund conditions because of their nature, hygiene requirements, perishability, expiry considerations or applicable regulations.
The return or refund eligibility of a product may be communicated on the relevant product page or at the time of purchase.
3. Damaged or Incorrect Products
If you receive a damaged, defective, expired or materially incorrect product, please contact Rapparappa customer support as soon as reasonably possible after delivery.
You may be asked to provide photographs, order details, packaging information or other evidence required to investigate the issue.
4. Missing Products
If one or more products are missing from your order, please report the issue through customer support with your order number and details of the missing item.
After verification, Rapparappa may provide an eligible refund or other appropriate resolution.
5. Refund for Cancelled Orders
If an eligible prepaid order is cancelled before fulfillment, the applicable refund may be initiated after the cancellation is confirmed.
If an order has already been prepared, dispatched or handed over for delivery, cancellation and refund eligibility may be subject to the applicable cancellation conditions.
6. Payment Gateway Refunds
Where a payment has been made through a third-party payment gateway, Rapparappa may initiate the refund through the same payment channel or another permitted method.
The time required for the refunded amount to appear in your bank account, card, wallet or payment account may depend on the payment provider and banking system.
7. Cash on Delivery Orders
For Cash on Delivery orders, no online payment refund is normally applicable unless a customer has separately made a payment through another supported channel.
Where a refund is approved for a Cash on Delivery transaction, the customer may be required to provide appropriate bank or payment details for processing the refund.
8. Duplicate Payments
If you believe you have been charged more than once for the same order, contact us with the relevant transaction details.
After verification, any confirmed duplicate payment may be refunded through the applicable payment channel.
9. Refund Processing Time
Once a refund is approved, Rapparappa will initiate the refund within the applicable processing period.
The actual time for the amount to be credited may vary depending on the payment method, bank, card issuer or payment service provider.
10. Refund Method
Wherever practical, refunds will be made using the original payment method or another appropriate method permitted by the applicable payment provider and law.
11. Fraudulent or Abusive Refund Requests
Rapparappa reserves the right to investigate suspicious refund requests and may restrict refunds where there is reasonable evidence of fraud, repeated abuse, manipulation or other misuse of the Platform.
12. Contact for Refunds
To request a refund or report an order issue, please contact Rapparappa customer support with your order ID, registered mobile number and relevant details.